Your questions, answered

Everything you
were about to ask.

Still stuck? Contact us on hello@snowballapp.com and we will be happy to help out.

General

Snowball is a tool for finding relevant content creators, contacting them, and reviewing the historical performance of your title. It also features a key manager that works alongside Snowball's creator research.

Quickly find creators by recently played games, activities or Steam tags · build targeted outreach lists by project or style · monitor your title's performance (plays, impressions, Steam followers) · analyse historical data over any time period · store and manage keys securely with real time claim tracking via smart links. · analyse your campaigns or the day to day performance of your game(s) · Hassle free reporting to your stakeholders or clients with shareable links.

Every email in Snowball is posted publicly by the creator somewhere on the web. We never source addresses from any private or illegal source.

Adding platforms is a top priority. TikTok is planned, we're just not ready to commit to a specific timeline yet.

Yes. Import your lists as Groups and track them with Snowball's real time data.

No. Snowball is built for companies in the games industry. If you're a creator who wants to be reachable, make sure your email is public on your profile, or contact us to add it.

Yes. Every plan includes at least one seat, and you can invite teammates from Settings, and each seat can run reports, build Groups, and export keys. Only admins manage billing and integrations.

Yes. Connect either from Settings to get alerts when a creator goes live or claims a key, and pull performance reports on demand. Discord can also import keys directly in channel.

Yes. Generate a report for any title and share the link, with no login required on their end, so it's easy to send to a publisher or partner.

Technical

Twitch and YouTube Live are gathered continuously, so new streams typically surface within 10 to 15 minutes. Search results and per title insights are aggregated nightly from that data. For Twitch we capture creators once a stream passes 5 viewers; YouTube has no minimum.

Yes, all keys are encrypted with industry standard AES 256 before they're stored, and decrypted only when a creator claims them. They're never shown in plaintext in the dashboard.

Use the bug report and feature request buttons in the menu under your avatar, top right of Snowball's UI.

Every title gets rolling 7, 30, 90 and 180 day windows plus a full all time view from day one. Higher tiers can also pick a custom date range for reporting and leaderboards.

Yes. Trending Games surfaces titles gaining creator momentum this week, and Rising Creators highlights streamers whose viewership is outgrowing their follower count, both independent of which titles you track.

Export any view to CSV whenever you like. Studio tier and up can also keep a Google Sheet permanently synced to Snowball, with no need to export again after the first setup.

Billing

Each search or filter change uses one credit. Credits don't roll over monthly and aren't sold separately, and the allowance is sized to be more than enough for a typical user. Email exports and key limits are separate allowances, so a big export won't touch your search credits. Hitting a cap often? Contact us and we'll sort a solution.

No. Snowball treats DLC as part of the parent title, the way Twitch and YouTube track games. No extra fees per DLC, ever.

Yes. On paid plans each title can be changed once every 3 months. On the free plan each title gets 4 changes within 12 months of its first change, and after the 4th it stays put until those 12 months are up. Filling a title slot for the first time doesn't count, and if you pick the wrong game you can fix it once within 48 hours for free. Removing a title archives it with its history and imported keys, so you can bring it back later, and if the new title is already tracked by another Snowball org you'll see its history straight away.

All from the Billing section of your profile. Cancel anytime and keep access until the end of your current period.

Yes. Annual billing is 15% cheaper than paying monthly.

A tailored plan for companies that need a custom solution. Contact us and we'll build the right fit.

Add extra seats or titles anytime from Billing. Seats are $29/mo and titles $19/mo.